Ayman's CV
Ayman Zhafan Bin Ahmad Fauzi
HVAC ( M&E ) ENGINEERING TECHNICIAN
Profile summary
Adaptable HVAC Engineering Technician with 2 years of experience across 4 organizations. Skilled in maintaining water-cooled chillers, AHUs, and FCUs while ensuring compliance with ISO 9001, 14001, and 45001 standards. Transitions from customer service to technical operations with a focus on preventive maintenance, fault diagnostics, and BMS monitoring. Committed to maintaining 100% data accuracy in service workflows and supporting operational readiness through rigorous safety practices and equipment troubleshooting.
Career highlights
HVAC System Maintenance: Coordinated with site personnel to complete service tasks, increasing efficiency by 50-60% monthly while performing preventive maintenance and system diagnostics.
Facility Operations: Monitored BMS and MEP HVAC systems to identify abnormalities and minimize equipment downtime during 24/7 building and facility operations.
Technical Documentation: Tracked service workflows and maintained inspection records to ensure 100% data accuracy across maintenance documentation and equipment condition reports.
Professional Certification: Holds Sijil Kemahiran Malaysia (SKM) Tahap 4, CIDB Green Card, and CFC/HFC Environmental Card to support compliance with ISO 9001, 14001, and 45001 standards.
Key skills
Professional experience
Supported senior technicians in the inspection, troubleshooting, and repair of HVAC systems. Managed equipment handling and installation support while coordinating with site personnel to maintain service schedules.
- Performed preventive maintenance and system diagnostics to ensure equipment performance.
- Coordinated with technicians and site personnel to complete service tasks, increasing efficiency by 50-60% monthly.
- Executed HVAC system repairs and maintenance procedures under the guidance of senior staff.
- Managed the use of specialized HVAC tools and equipment during installation and service calls.
Managed HVAC system maintenance and facility operations within a 24/7 environment. Oversaw the inspection, servicing, and troubleshooting of cooling infrastructure to ensure consistent performance and site reliability.
- Performed routine inspections, preventive maintenance, servicing, troubleshooting, and Testing & Commissioning (T&C) for various HVAC systems, including AHU, FCU, water-cooled and air-cooled chillers, cooling towers, ceiling cassette units, and multi- branded split units to ensure safe, efficient, and reliable end-to-end facilities operations and maintenance services.
- Monitored BMS and MEP HVAC systems to identify abnormalities, support fault detection, and minimize equipment downtime in 24/7 building & facility operations.
- Collaborated with engineers and maintenance teams to execute scheduled preventive maintenance, equipment upgrades, and improvement works according to operational requirements.
- Supported multidisciplinary building maintenance tasks including basic M&E works, painting, general repairs, and other assigned duties to maintain site conditions and facility standards.
- Maintained service reports, inspection records, and maintenance documentation to ensure accurate tracking of equipment conditions and completed works.
Coordinated HVAC maintenance operations for the hotel facility, reporting to the Chief Engineer. Oversaw the upkeep of climate control systems and mechanical infrastructure to ensure continuous guest comfort and operational readiness across the property.
- Resolved recurring electrical and mechanical equipment faults to reduce overall system downtime.
- Executed troubleshooting procedures for urgent breakdowns alongside the maintenance team during peak load plant operations.
- Tracked service workflows within required deadlines to maintain 100% data accuracy.
Managed customer interactions for electrical service requests and account inquiries within the support department. Oversaw the maintenance of client data across multiple platforms to ensure accuracy and accessibility for the service team.
- Handled inbound and outbound customer calls through the TNB Careline, assisting customers with electrical-related issues, account enquiries, billing concerns, and service requests.
- Updated and maintained customer records using Salesforce, SAP and Genesys Cloud systems, ensuring information was recorded accurately and kept up to date.
- Provided customers with clear and accurate information regarding account details, billing matters, and available services while ensuring a positive customer experience.
- Used Microsoft Office tools such as Outlook, Teams, OneDrive, Word,Excel and PowerPoint for communication, reporting, and administrative tasks.
- Developed strong communication, problem-solving, and customer handling skills.
Education
Mechanical Engineering Technology ( HVAC & R ) | 3.26 / 4.00 | Completed a comprehensive Mechanical Engineering Technology ( HVAC&R ) program covering thermal dynamics, electrical automation controls, HVAC ventilation design, M&E Schematic Drawing Intepretation, and HVAC Final Year Project with strong technical knowledge in Industrial and Commercial HVAC system operation, System Commissioning, Automotive Maintenance, Mechanical and Eletrical ( M&E ) and side courses through both theoretical extensives learning and practical training programmes
Certifications
Languages
English · Professional